The MOST important phone numbers, addresses & websites for your trip to Russia
How can a tourist call an ambulance or the police? Where and how can you order food, groceries or book an excursion? We’ve collected all the necessary information for you in one place.
Important phone numbers
112 – Single emergency number for Russia (ambulance, police, fire department)
Separate numbers for each service:
101 – Fire department
102 – Police
103 – Ambulance
Moscow Tourist Information Support Center
+7 495 122-01-11; +7 800 300-61-22 (in Russian and English)
St. Petersburg Tourist Information Support Center
+7 800 222-88-12 (in Russian and English)
You can also call emergency services on these numbers, explaining your situation in English.
Useful links:
General
Addresses and telephone numbers of foreign embassies in Moscow (in Russian)
Addresses and phone numbers of foreign consulates in St. Petersburg (in Russian)
Russian Ministry of Foreign Affairs – official information, visa and stay rules (in Russian, English, German, French, Portuguese, Chinese and Arabic)
Russia’s main digital service portal – gosuslugi.ru (in Russian)
Tickets & hotels
Purchase of tickets for domestic flights within Russia with a Russian ‘MIR’ bank card (in Russian, English and Chinese) – Aeroflot, Pobeda, S7, Ural Airlines.
Purchase of tickets for domestic railroad travel within Russia with a Russian ‘MIR’ bank card (in Russian and English) - Russian Railways.
Buying tickets for domestic air and rail flights in Russia with VISA, MasterCard – onetwotrip.com.
Booking hotels in Russia with a Russian ‘MIR’ bank card (in Russian, English and Chinese languages) – ostrovok.ru
Booking hotels in Russia with VISA, MasterCard - zenhotels.com, onetwotrip.com.
Medical care for foreigners
Private clinics with English-speaking services in Moscow:
Medsi - medsi.com
European Medical Center - emcmos.ru/en
Useful apps
Transport
Yandex Go – taxis, food and grocery delivery, courier service (Google Play, App Store)
Citymobil – taxis (Google Play, App Store)
Yandex Maps – detailed maps of cities and streets in Russia (Google Play, App Store)
Yandex Metro – Russian subway maps (Google Play, App Store)
Translation
Yandex Translate (Google Play, App Store)
Food and grocery delivery
Samokat (Google Play, App Store)
Delivery Club (Google Play, App Store)
Yandex Eats (Google Play, App Store)
Tourism & travel
RUSSPASS
Book hotel rooms, buy airline, bus and train tickets, reserve tables at restaurants and buy museum tickets. The platform also offers ready-made tours, excursions, tourist routes and attractions in hundreds of Russian cities (Google Play, App Store)
Tripster
Unusual tours by locals in different Russian cities (Google Play, App Store)
Hermitage Audio Guide
Overview and thematic audio tours around St. Petersburg’s main museum. Available offline. (Google Play, App Store)
